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Warranty Information

Read some useful information about what our warranty covers and how to go about making a claim.

Side view of a walk in bathtub

How to Claim Your Warranty

If you have purchased a product and activated your warranty, we will make the repair process quick and easy should something go wrong with your product. To submit a claim, simply contact us, and we will look into the matter right away. 

What Components Are Covered?

Our warranty covers: 

  • Manufacturer defects

  • Acrylic shells

  • Stainless steel frames

  • Aluminum door and frame

  • High-flow faucets and shower wands

  • Optional add-ons from Safety

  • Bath walk-in tubs

  • PVC drains

Things to Know Before Buying

We offer a Lifetime Limited Warranty against defects in materials or workmanship affecting the quality and function of the tubs when used in the correct manner.  The tub and all components are warrantied for the lifetime of the buyer, and all the electrical is warrantied for 5 years.

Products must not have been misused, improperly set-up, or been abused for this warranty to apply.  The determination is solely ours and its obligation will be to repair or replace the defective product.

Purchaser determines suitability of all product usage and assumes all risk and liability.  Neither the seller or manufacturer shall be held liable for any injury, loss or damage from use of the product.

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